Client: House of Linen

Our client is a leading company in supplies of quality curtaining fabrics, upholstery, and other related products to home users and the hospitality industry.  They take pride in adopting a customer-oriented approach to offer purchasing advice and the right designs for the best results.

Job Description:  Sales and Marketing Executive

Sales & Marketing Executive works closely with Managing Director & Head of Sales & Marketing and other staff to assist with clients in their design center/shop as well as at the client’s home to create individualized design solutions to sell client products and services. She/he is responsible for creating sales whilst utilizing exceptional customer service skills.

He/ She is required to research and develop various marketing strategies for products and services. Implements marketing plans and works to meet sales quotas. Tracks marketing and sales data and identifies areas of improvement.

Key Responsibilities: Sales & Marketing Executive
Drives sales

• Solicit orders from new and prospective customers
• Provide samples, catalogs, and illustrations of the company’s product line
• Handle product inquiries of clients
• Listen to customer concerns
• Address product-related issues
• Nurture partnerships and key accounts from valued clients
• Enlarge client base by developing excellent customer relations
• Survey, analyze and prepare proposals for new prospects and old clients
• Creating marketing campaigns on social media platforms.
• Writing weekly/monthly reports on the sales performance
• Prepare operational newsletters and persuasive marketing strategies

Social Media

• Active involvement in Search Engine Optimization (SEO) efforts.
• Provide inventive designs for content marketing.
• Stay updated with digital marketing trends and attend networking events.
• Research on current standard trends and audience liking
• Create, direct, circulate and share attractive content on a day to day basis.
• Implement social media campaigns on Facebook, Twitter, Instagram, LinkedIn, YouTube, Pinterest and TikTok.
• Communicate with the followers on social networks, and respond to their queries on a timely basis.

Showroom Responsibilities

• Arranging merchandise in a manner that is both visually appealing and allows ease of movement
• Ensure all the articles bear the right prices
• Advising director/purchaser on items that ought to be restocked or removed from the catalog
• Keep all the price lists updated all the time.
• Ensure the maintain of faulty lights, electrical points and other appliances are kept in good condition
• Maintain the cleanliness and tidiness of the showroom throughout the day.

Customer care tasks, duties & responsibilities

• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Assistance with the placement of orders, refunds, or exchanges
• Cooperation with the customer care manager to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, product problems, billing of invoices and general client concerns
• Regular update and maintenance of customer’s account using computer software programs
• Attending to customer’s concerns, claims and disputes as a matter of priority.

Package Details

• Retainer: Ksh 30K + Commission